When You’re Out On The Road - We’ve Got You Covered

Automotive Assistance & Technical Advice

365 will arrange where it is possible and safe to do so, most common Breakdown related problems to be rectified including inflation of a flat tyre, replacement of a flat tyre with the Vehicle’s serviceable spare and jump-starting of a flat battery.  Where appropriate, this may also include providing practical tips or advice, on a reasonable endeavours basis, in relation to simple Vehicle operation, any safety warnings or lights that may appear, or practical information regarding the Vehicle.

Technical advice will be provided over the telephone for any safety warnings or lights that may appear or technical and mechanical information regarding the Vehicle.

Minor Roadside Repairs

365 will arrange for minor Breakdown related repairs to be carried out where it is possible and safe to do so at the roadside. 

Battery and Parts Replacement

365 will arrange for the supply and fitment of emergency parts to effect mobilisation of a Breakdown repair in the event that a Preferred Repairer is not open or within close proximity of the Breakdown. Any non-critical (non essential to get the vehicle to a drivable state) parts utilised will be charged back to the Customer directly. 

Emergency Fuel

365 will arrange for either the delivery of an emergency supply of fuel where able to and where government regulations permit or transport the Customer’s Vehicle to the nearest refueling station. Subject to the applicable towing limits a maximum of $10 including GST will be paid for emergency fuel per event.

Key Replacement

Locksmith Service or Courier Service - Where the key has been lost or stolen, or has been locked inside the Vehicle, 365 will either arrange for the Customer’s spare key to be delivered to the Customer or arrange for a locksmith to attend. The Customer will be responsible for any and all costs of providing the service, under this standard cover.

Towing

In the event the Customer’s Vehicle is immobilised or is not safe to drive, 365 will arrange for the transportation of the Vehicle to any Preferred Repairer within the city Metropolitan area of 20km’s (kilometre radius) of the Breakdown and in country areas a radius of 50km.; otherwise to a repairer of 365’s choice. Any distance greater than 20 km’s in Metropolitan areas or 50km in country areas will be charged back to the Customer in line with the attending contactors’ fee per kilometre.

Accident Coordination & Towing

Where the customer’s Vehicle has been involved in an Accident 365 will arrange to transport the Vehicle to a repairer of the Members preference. Whilst 365 can arrange accident towing, all associated costs will be at the Members expense. 365 will also advise the caller of the appropriate information to obtain from other parties involved in the accident such as Third Party’s name, address, contact numbers, vehicle registrations, insurance details and any witness details.

Key Replacement, Locksmith or Courier Service

Where the key has been lost or stolen, or has been locked inside your Vehicle, We will either arrange for your spare key to be delivered or arrange for a locksmith to attend to a maximum of $80.

Follow Up On Accident Coordination & Towing

In cases where your Vehicle has been transported to a dealer or an authorised repair centre after a breakdown, we will work with your repairer to ensure that the Vehicle is back on the road as soon as possible.

Parts and Service Locator

When you’re travelling away from the local area, we’ll assist you in finding the closest appropriate dealership, service/repair station, tyre or windscreen outlet anywhere in Australia. If your vehicle is immobilised over one hundred (100) kilometres from your home for longer than twenty four (24) hours we offer:

• Accommodation Assistance If the vehicle requires mechanical work and you’re stranded we’ll provide accommodation assistance, which will be reimbursed to you for a maximum of two nights up to the value of $100 per night.

• Alternative Travel Assistance If after a breakdown, the Vehicle cannot be repaired and hotel accommodation or car hire are not available, we’ll arrange alternative transport for yourself and up to four (4) passengers to return home or to their intended destination.

• Car Hire If you’re without your vehicle as a result of it being in a workshop needing mechanical repairs due to a roadside assistance breakdown, we’ll provide car hire for two days at a maximum of $75 per day. Charges, toll fees, insurance waivers, insurance excess & damage claims payable on the rental car.

Vehicle Recovery Assistance

When your vehicle has been repaired, we can arrange for delivery of the Vehicle to your home or intended destination.